PK111 Game Privacy Policy

1. Introduction

PK111 Game (accessible at pk111game.win) is committed to protecting the privacy and personal data of everyone who uses the platform. This Privacy Policy sets out how we collect, store, use and share your information, and explains the rights you have in relation to that data.

This policy applies to all users of the PK111 Game website and mobile application, including registered account holders, visitors who browse the platform without registering, and anyone who contacts us through our support channels. By using the platform, you acknowledge that you have read and understood this policy.

This Privacy Policy should be read alongside our Terms and Conditions, which are published separately at /terms-conditions. Together, these documents govern your relationship with PK111 Game.

2. Data We Collect

PK111 Game collects personal data in two broad categories: information you provide directly, and information generated automatically through your use of the platform.

Information you provide directly:

• Full name and date of birth — provided during account registration and used to verify eligibility.
• Contact details — email address and mobile number used for account communications and support.
• Identity verification documents — such as a CNIC copy or equivalent, requested when processing withdrawals or during account verification checks.
• Payment details — the mobile wallet numbers (JazzCash, Easypaisa), Raast IDs, bank account details or card information you provide when making deposits or withdrawals in PKR.
• Support correspondence — messages, chat logs and any attachments you send to the PK111 Game support team.

Information generated automatically:

• Device and browser data — operating system, browser type and version, device model and screen resolution.
• IP address and approximate location — used for fraud detection and to identify unusual account access patterns.
• Session and activity logs — pages visited, time spent, games played, bets placed, deposit and withdrawal timestamps.
• Cookie and tracking data — as described in the Cookies section of this policy.

3. How We Collect It

Your data reaches PK111 Game through several channels depending on how you interact with the platform:

• Registration forms — when you create an account, the information you enter is collected and stored against your account profile.
• Cashier and payment screens — when you initiate a PKR deposit or withdrawal via JazzCash, Easypaisa, Raast or bank transfer, the relevant payment details are captured for transaction processing.
• Live chat and email support — when you contact our support team, the content of that communication is stored to maintain a record of your query and any resolution provided.
• Platform usage — our servers automatically log game activity, session data and navigation events as part of normal platform operation.
• Cookies and similar technologies — small data files placed on your device when you visit pk111game.win, as described in the Cookies section below.
• Third-party payment providers — when your payment is processed through a provider such as JazzCash or Easypaisa, those providers may share transaction confirmation data with us to verify your deposit or withdrawal.

4. How We Use Your Data

PK111 Game uses the personal data we hold for clearly defined operational purposes. We do not use your data in ways that are incompatible with the reason it was collected. The main purposes for which your data is used include:

Marketing communications — including promotional notifications related to Cricket, Pakistan Super League (PSL), T20 season bonuses or new game launches — are sent only where you have opted in or where we have a legitimate interest basis as described in the Legal Basis section below. You can opt out at any time from your account notification settings.

5. Legal Basis for Processing

PK111 Game processes your personal data on one or more of the following legal bases depending on the specific activity:

• Contractual necessity — processing required to fulfil our obligations to you under the Terms and Conditions, such as operating your account, processing deposits, paying out withdrawals and administering bonuses.
• Legitimate interests — activities such as fraud prevention, platform security, abuse detection, multi-account monitoring and general business analytics, where our interests in maintaining a safe and functional platform do not override your privacy interests.
• Legal obligation — where we are required to retain or disclose data to comply with applicable laws, including anti-money laundering requirements and identity verification obligations.
• Consent — where you have actively opted in to receive marketing communications or promotional notifications. Consent can be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Sharing Your Data

PK111 Game does not sell your personal data to any third party. We share data only where necessary for specific operational purposes and only with recipients who are required to handle it securely and in accordance with this policy.

Categories of third parties with whom data may be shared include:

• Payment processors — JazzCash, Easypaisa, Raast, bank partners and card networks receive the payment details necessary to complete your PKR transactions. These providers operate under their own privacy and security frameworks.
• Identity verification services — where automated document verification is used to confirm identity, your submitted documents may be processed by a contracted verification provider.
• Technology and hosting providers — our platform infrastructure is hosted on secure cloud services. These providers access data only as data processors acting on our instructions and are bound by data processing agreements.
• Fraud and security partners — in cases of suspected fraud, money laundering or multi-accounting, relevant account and transaction data may be shared with specialist detection services.
• Legal authorities — where we receive a valid legal request, court order or are under a legal obligation to disclose information, we will comply with applicable law.

7. Payment Data Handling

All financial transactions on PK111 Game are conducted in PKR. The platform supports JazzCash, Easypaisa, Raast, bank transfers, debit and credit cards, and approved mobile wallets. Given the sensitive nature of payment data, we apply additional safeguards beyond those used for general account data.

• Full card numbers are never stored on PK111 Game servers. Card transactions are routed through a PCI-DSS compliant payment gateway that handles and tokenises card data on our behalf.
• Mobile wallet numbers associated with JazzCash and Easypaisa are stored in encrypted form and are used only for processing your transactions and verifying withdrawal destinations.
• Bank account details provided for Raast or bank transfer withdrawals are stored securely and used only for sending the funds you have requested to withdraw.
• Transaction history — including deposit amounts, withdrawal amounts and timestamps — is retained as part of your account record for the period described in the Data Retention section.

8. Cookies and Tracking Technologies

PK111 Game uses cookies and similar technologies to make the platform function correctly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. We use the following categories of cookies:

• Essential cookies — required for the platform to function. These include session management cookies that keep you logged in during your visit and cookies that remember your language and display preferences. These cannot be disabled.
• Analytics cookies — used to understand how players navigate the platform, which games are most popular and where users encounter issues. This data is aggregated and does not identify individual users.
• Security cookies — used as part of fraud detection and bot-prevention measures, including recognising your device on return visits as a trusted access point for your account.
• Preference cookies — store optional settings you configure, such as game display preferences or notification preferences, so they persist across sessions.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent certain platform features from working correctly. The analytics and preference cookies on pk111game.win do not involve third-party advertising networks.

9. Data Retention

PK111 Game retains personal data only for as long as necessary for the purposes described in this policy, and no longer than required by applicable legal and operational obligations.

• Active accounts — data is retained throughout the period your account remains active. Account activity data including game history, deposit records and support correspondence is maintained to support account management, dispute resolution and responsible gaming tools.
• Closed accounts — following account closure, we retain account records and transaction data for a minimum of five years to meet anti-money laundering record-keeping standards and to handle any post-closure disputes or legal claims.
• Identity documents — verification documents are retained for the period required by applicable law and deleted thereafter in a secure manner.
• Support communications — chat and email correspondence is retained for up to two years following the last interaction unless a longer retention period is required for an ongoing dispute.
• Marketing consent records — records of consent or opt-out for marketing communications are retained for the lifetime of the account plus a reasonable period thereafter to demonstrate compliance.

10. Your Rights

You have a number of rights in relation to the personal data PK111 Game holds about you. These rights can be exercised by contacting our support team through the live chat or via the email address in the footer of this page.

We aim to respond to all data rights requests within 30 days. Where a request is complex or involves a large volume of data, we may extend this period and will notify you accordingly. There is no charge for making a request in ordinary circumstances.

11. Security Measures

PK111 Game applies appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure or destruction. These measures include:

• SSL/TLS encryption across all pages and data transmissions on pk111game.win.
• Encrypted storage of sensitive account and payment data at rest.
• Role-based access controls limiting which staff members can view specific categories of personal data.
• Regular security assessments of platform infrastructure and third-party integrations.
• Automated anomaly detection that flags unusual login attempts, access from unrecognised devices or atypical transaction patterns for review.
• Secure deletion procedures for data that has reached the end of its retention period.

While we take these measures seriously, no online platform can guarantee absolute security. You also play a role in keeping your account secure by choosing a strong password, not sharing your credentials and notifying us promptly if you suspect unauthorised access to your account.

12. Minors

PK111 Game is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. If we become aware that personal data has been submitted by a minor during the registration process or otherwise, that account will be closed immediately and the data deleted as soon as practicable.

If you are a parent or guardian and believe a minor has created an account on PK111 Game, please contact our support team immediately so we can take prompt action. We take the protection of minors very seriously and cooperate fully with any verified report of underage access.

13. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in how PK111 Game operates, updates to applicable laws, or improvements in our data handling practices. When material changes are made, we will notify registered account holders by email and display a notice on the platform.

The effective date at the top of this page will always reflect when the policy was last revised. We encourage you to review this page periodically so you remain informed about how your data is being handled. Continued use of the platform after any update constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions about this Privacy Policy, wish to exercise a data right, or have a concern about how your personal information has been handled, please reach out to the PK111 Game support team through the live chat facility available on the platform at any time of day.

You may also write to us at the email address shown in the footer of this page. When contacting us regarding a data request, please include your registered account username or email address and a clear description of your request so we can assist you efficiently.

For concerns related to responsible gaming or account closure, further information is available on our Responsible Gaming page and in the FAQ.